From time to time we ask our clients to take a screenshot when they are experiencing a bug. Screenshots give us pieces of information that are essential when we need to fix something, and are especially important if we cannot reproduce a problem on our end. So, this first article details the process of how to take a screenshot using OS X. (For PC users, click here.)
Note: There are multiple ways of taking a screenshot, but we are focusing on just one way that gets us the information we need.
- Make sure that the issue you are having is visible and on top. It doesn’t do us any good if you take a screenshot of your favorite game, or of a Word document. Make sure the problem is clearly visible.
- Press + control + shift + 3
- Open Mail and paste image into body of email. (Press + V to paste.)
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